Shipping and Return Policy
Shipping Policy for Custom Hat Business
Effective Date: October 5, 2024
1. Order Processing Time
All custom hat orders are processed within 7 business days. Please note that processing times may vary based on demand and complexity of the design. We will notify you via email if there are any delays.
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping: [5-7 business days]
- Expedited Shipping: [3-4 business days]
- Overnight Shipping: [1 business day] (available for certain locations)
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping is available for orders over $250.
4. Delivery Estimates
While we strive to meet the estimated delivery times, please be aware that delays may occur due to unforeseen circumstances. We are not responsible for delays caused by the carrier.
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order status on our website.
6. International Shipping
Unfortunately we do not offer international shipping at this time.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at [insert contact email]. We will work with the carrier to resolve the issue.
8. Returns and Exchanges
Due to the custom nature of our products, all sales are final. However, if you receive a defective item or if there was an error with your order, please contact us within 3 days of receipt for assistance.
9. Contact Us
For any questions or concerns regarding shipping, please reach out to our customer service team at chris@americanvalorhatco.com
Thank you for choosing our custom hats! We appreciate your business.